Hosted Voice

So, you have made the decision to go with a Hosted Voice solution to empower your organization to better communicate with your prospects, customers, and internal teams.  You are excited about the cost savings you believe you will shortly realize.  But the question remains, are you choosing the right hosted provider?  And how can you be sure?

There are hundreds of hosted voice providers in the market today. And choosing a hosted VoIP provider is not without an element of risk. The service delivery method will largely determine the quality of the voice call, as well as create a positive (or negative) experience.  And in addition, there are the following to consider: pricing, features, platform, account management, & customer support. 

The team at teXium specialize in evaluating Hosted voice offerings for our clients.  We ensure that the right choice is made the first time, with no regrets and expectations met, if not exceeded.   Allow us to augment your search for the best provider, and see how simple the process really is. 

See below for more information on the technology and the benefits of hosted VoIP, and then contact the teXium team to begin exploring the best options available for your company.

Hosted VoIP Benefits

The benefits of a Hosted PBX, or phone system, are reshaping the way businesses communicate with their customers and employees, as well as how they can operate more efficiently by avoiding the substantial capital outlay of a premises-based phone system with limited functionality and redundancy.  Here are six reasons why your company should be exploring Hosted VoIP solutions. 

Cost Savings – There’s plenty of available documentation suggesting that the premises-based PBX is a dying breed mainly because of the typically substantial capital expenditure and ongoing maintenance fees, but additionally, your business will eliminate local and long distance calling, saving you even more over the old phone company.

Features  - What features are important to your business?  What efficiencies are looking for?  What productivity tools do you utilize today that you would want to integrate with your Hosted VoIP solution?  The answers to these questions are more relevant than what features do each of the providers have.  Exploring these questions and determining these answers is vital to the end result – finding the best solution available for you. 

Call Quality – Familiar with jitter, latency, echoes?   All words closely associated with poorly provisioned Hosted VoIP solutions.  Finding the right provider for your Hosted service is the first step.  But reliance on a “bad” network is setting up your business and provider  for failure.  Ensure excellent call quality with your hosted solution by allowing the teXium team to find the right provider of both your hosted service and network. 

Service Reliability – Unlike a traditional PBX which may fail due to a system or connectivity problem, the Hosted PBX is NEVER down. A hosted platform is built with full redundancy, but should there ever be a failure, features such as simultaneous ring and hosted voice mail provide inherent back up – making the hosted solution more reliable than a premises based system.

Administrative and Management Control – Most hosted solutions include a  Management Portal enabling administrators and users the ability to make adds, moves and changes to calling features with a click of the mouse. No more calling the “phone guy” to show up at your office to change an extension...then again, you can call us anytime and the teXium team will be happy to help.

Easy to Learn – the new world of VoIP comes with simple, on line learning tools to allow for most business owners, office managers and “IT guys” to learn the system and all the capabilities built within.  They can then match up their business needs and applications with the hosted solutions feature set, further increasing the productivity and sales capabilities of the business.

Unified Communications (UC) Platform –Hosted VoIP provides a virtual phone system for all office locations, branch offices, virtual workers and road warriors. Are you ready to enjoy the benefits of a unified communications platform that simplifies extension dialing, voicemail management and off net conferencing?  Not all Hosted VoIP providers include or even have UC.  Hence the importance of choosing the right Hosted VoIP provider for your business.  See the teXium Unified Communications page to explore the benefits of UC.